Frequently Asked Questions
What is a concession ticket?
A concession ticket is a reduced price ticket that may be available to the following: children (18 years and under), students, senior citizens (65 years and over only with identification) and registered disabled/unwaged (available with appropriate ID) Many of our shows have concessions available, and they must be requested at time of booking. Concessions not requested at the time of booking cannot be allocated later. Proof of eligibility will be required when collecting tickets. Please note that not all shows have concessions available, as they are at the discretion of the promoter of the event.
Do I need a ticket for young children?
Yes. For health and safety reasons, all young children require a ticket to enjoy a show in the Theatre Royal.
Why is there a €1 booking fee?
The booking fee goes toward covering the administration costs that the Theatre Royal incurs in the process of selling a ticket, such as credit card processing fees, bank charges, box office staffing and agent/administration fees.
What payment methods does the Theatre Royal accept?
Tickets can be purchased by cash, cheque and credit or debit card. If you are paying by cheque, please make crossed cheques payable to the Theatre Royal. The credit and debit cards accepted for payments are Visa, MasterCard and Laser over the telephone and in person. We accept Visa and Mastercard and Laser online.
Does the Box Office provide cash back?
We regret that our Box Office does not provide cash back services.
Can I get a refund or exchange tickets for a different show?
The Theatre Royal can issue Refunds to customers under the following policy
A refund can be made no later than close of business, 4pm, on the day before the event
A refund will be made in the form of credit for Theatre Royal events
No refund can be issued on the day of the event or following an event
Why are my contact details asked when purchasing a ticket and what do you do with that information?
When you book a ticket at the Theatre Royal, your personal information will be held in our database for the purposes of contacting you regarding an event should we need to. Your information will not be disclosed to any third parties. You will be asked if you want to be included in our mailing list. If you agree, we will send you the Theatre Royal season brochure three times a year - for free - to the address that you have given us. On occasion, we may send you information on special offers or competitions for shows that may be of interest to you. If you do not wish to receive information from us, please tell us at the time of booking.
How do I book tickets online?
To buy a ticket, you will need to select a particular show and a price level, if there is more than one. After that, you will be required to enter the amount of tickets you want to purchase. You then have two options, select Best Available or Choose Seats. If you select Best Available the system will reserve the best seats available at the time for you. If you select Choose Seats you will see the seating plan and can select where you would like to sit. You have the option to login or skip the login and proceed to checkout. You will have 14 minutes to complete the purchase before the tickets are released. To do so, enter your credit card details (payment by Visa or MasterCard only) and select the “Buy tickets” button on the bottom right hand corner. You will be offered the option of printing your own Print at Home ticket or alternatively you can opt for picking your ticket up from the box office. You will then receive an email confirming your booking. Please print this document and bring it to the Theatre Royal if you are collecting your tickets at Box Office. Please note that, for security reasons, we do not store your credit card details in our system.
How are my seats allocated online?
Our online booking system will make a selection for you of the best available seats at the price you have chosen. Our online booking system is directly linked to the Box Office, to ensure that you are offered the best available tickets at the time of your request. Because of the way the online system holds the tickets for web bookers, it is not possible to offer more than one selection of seats.Please note that, for security reasons, we do not store your credit card details in our system.
How will I know when my booking has gone through?
Once you are satisfied with your seat allocation, and you have entered your credit card details on the final booking page, select the ‘Buy Tickets’ button on the bottom right-hand corner. You will then receive an e-mail confirming your booking.
Where exactly is the Theatre Royal?
When travelling on N9 (from Dublin), N25 ( from Wexford) or N24 ( from Limerick) follow signs for Waterford city centre and cross over the bridge. At the traffic lights, turn left and proceed down the Quay and Custom House Parade. The road will bend to the right, away from the river, with The Tower Hotel facing you. Go straight through the next set of traffic lights and the Theatre Royal is on your right hand side. When travelling on N25 from Cork, follow signs for Waterford city centre, until you get to Parnell Street, which then becomes The Mall. The Theatre Royal is on the left hand side of The Mall. Train Station The train station is located approx 2km from the Theatre Royal and the average fare from the station to the hotel is €6.50 For distances to and from theatre royal click here View google map
Is there parking available at the Theatre Royal?
The Theatre Royal is located in the heart of Waterford city, and there is plenty of on-street parking in the area.
At what time does the bar in the Theatre Royal open?
The theatre bar is open on performance evenings from 7pm
What are the Café Royals opening hours?
Monday to Saturday: 9am to 4pm Sunday: 10am to 4pm
Can I bring food or drink into the theatre?
No, food and drink are not permitted into the auditorium