Frequently Asked Questions
What is a concession ticket?
A concession ticket is a reduced price ticket that may be available to the following: children (18 years and under), students, senior citizens (65 years and over only with identification) and registered disabled/unwaged (available with appropriate ID) Many of our shows have concessions available, and they must be requested at time of booking. Concessions not requested at the time of booking cannot be allocated later. Proof of eligibility will be required when collecting tickets. Please note that not all shows have concessions available, as they are at the discretion of the promoter of the event.
Do I need a ticket for young children?
For health and safety reasons, all children aged 3 and above require a ticket to enjoy a show in the Theatre Royal.
Under 2's will be admitted free of charge to all performances and are permitted to sit on the lap of a parent/guardian.Parents/Guardians must let Box Office know about their baby on arrival at the theatre. If a parent/guardian wishes to have a separate seat for their baby they must purchase a ticket accordingly.
Please consider customers behind you when handling your baby; it is important that you do not block the view of the child or patron behind you.
Please also consider the customers in front of you at all times.
No buggies are permitted in the auditorium. A member of our Front Of House team will assist with storing buggy.
Why is there a €1 booking fee?
The booking fee goes toward covering the administration costs that the Theatre Royal incurs in the process of selling a ticket, such as credit card processing fees, bank charges, box office staffing and agent/administration fees.
What payment methods does the Theatre Royal accept?
Tickets can be purchased by cash, cheque and credit or debit card. If you are paying by cheque, please make crossed cheques payable to the Theatre Royal. The credit and debit cards accepted for payments are Visa, MasterCard and Visa Debit over the telephone and in person. We accept Visa and Mastercard and Visa Debit online.
Does the Box Office provide cash back?
We regret that our Box Office does not provide cash back services.
Can I get a refund or exchange tickets for a different show?
The Theatre Royal can issue a Voucher Refund to customers under the following policy
A refund can be made no later than close of business, 4pm, on the day before the event
A refund will be made in the form of a voucher for Theatre Royal events
No refund can be issued on the day of the event or following an event
Why are my contact details asked when purchasing a ticket and what do you do with that information?
No personal contact details can be taken from patrons under the age of 16. A parent/guardian email or phone number must be provided to be used only in the case of postponement and cancellations.
How do I book tickets online?
To buy a ticket, you will need to select a particular show and date. Select your seats - available seats will be shown in green (unrestricted view) and orange (restricted view), unavailable seating will show up as pale grey. To change the level you would prefer to be seated in select the dropdown menu above the seat map (if a level does not show in the down bar it is either full or is unavailable at this time). Once you have chosen your seats click Confirm Selection. Performances may have multiple pricing selections so you will need to choose the relevant price from the dropdown at this time. Once happy with this click Add to Cart. Go to your cart in the top right hand corner to view your order. Select your preferred delivery method (Box Office Collection or E-ticket). Choose Continue to checkout. You have the option to login or continue as a guest. You will have 15 minutes to complete the order before the tickets are released. To do so, enter your credit card details (payment by Visa, Visa Debit or MasterCard only) and select the Pay Now button underneath. You will then receive an email confirming your booking (if you do not receive this email contact box office on 051 874402 or email@example.com). Please print this document or show it on a smartphone and bring it to the Theatre Royal if you are collecting your tickets at Box Office.
Please note that, for security reasons, we do not store your credit card details in our system.
How many tickets can I book online?
Up to 10 tickets can be purchased on the Theatre Royal website. If you are looking to make larger group bookings please contact the box office on 051 874402.
How will I know when my booking has gone through?
Once you are satisfied with your seat allocation, and you have entered your credit card details on the final booking page, Click Pay Now to process the booking. You will then receive an e-mail confirming your booking.
If you do not receive this email please contact Box Office on 051 874402 or firstname.lastname@example.org
Where exactly is the Theatre Royal?
When travelling on N9 (from Dublin), N25 ( from Wexford) or N24 ( from Limerick) follow signs for Waterford city centre and cross over the bridge. At the traffic lights, turn left and proceed down the Quay and Custom House Parade. The road will bend to the right, away from the river, with The Tower Hotel facing you. Go straight through the next set of traffic lights and the Theatre Royal is on your right hand side. When travelling on N25 from Cork, follow signs for Waterford city centre, until you get to Parnell Street, which then becomes The Mall. The Theatre Royal is on the left hand side of The Mall. Train Station The train station is located approx 2km from the Theatre Royal and the average fare from the station to the hotel is €6.50 For distances to and from theatre royal click here View google map
Is there parking available at the Theatre Royal?
The Theatre Royal is located in the heart of Waterford city, and there is plenty of on-street parking in the area.
The nearest carparks areas are Bolton Street Carpark and The Quay.
At what time does the bar in the Theatre Royal open?
The Stage Door Bar is open on performance evenings from 7pm
What does it mean when a performance is a Session?
During a Session, the Stage Door Bar will remain open until 8pm; theatre customers have the option to bring Stage Door Bar purchased beverages into the auditorium with them and enjoy from the comfort of their seat while taking in the performance.
The Stage Door Bar will reopen at the interval. Events that are deemed a session are clearly marked throughout our season brochure and website with